NCCCA are continually improving the care and services we provide across our Aged Care Homes, Home Care Services, Meals on Wheels and Transport Service.

Your suggestions, ideas, and feedback are highly valued in this process, and we encourage you to share them with us.

For compliments, complaints, or suggestions regarding Home Care Services, Meals on Wheels or our Transport Service please reach out to the Community Services Manager (CSM), or any of our home care team by phoning (02) 4993 3100 and choosing 1 for Community Services.

For compliments, complaints, or suggestions regarding one of our residential care facilities, please reach out to the General Manager (GM), Clinical Nurse Specialist, or any residential care team member by phoning (02) 4993 3100 and choosing 2 for Residential Care, then chose the option for the relevant facility.

You can also provide feedback by filling out the feedback form available at the reception of our homes and Community  Centre.

If you would rather speak to someone independent of the care home or community centre please complete the feedback form via the link below:

FEEDBACK FORM
SUPPORT RAISING A COMPLAINT OR UNDERSTAND THE COMPLAINT PROCESS

 

If you need support in providing feedback, there are advocacy services available to assist you. The Older Persons Advocacy Network (OPAN) supports residents and their families and representatives understand and exercise their aged care rights. You can contact them on 1800 700 600 or at opan.org.au.

AGED CARE AND QUALITY AND SAFETY COMMISSION

 

You can also provide feedback directly to the Aged Care Quality and Safety Commission (ACQSC).To do so, please call 1800 951 822 or go to consumer feedback on the ACQSC website.

FOR SERIOUS 'WHISTLEBLOWER' COMPLAINTS

 

NCCCA’S “whistleblower” service is available if you have a serious concern relating to misconduct or dishonest or illegal activity that may have occurred within the organisation.

Contact our external Whistleblower Provider, Your Call

Online: www.yourcall.com.au/nccca (24 hours / 7 days a week)

By Phone: 1300 790 228 (7am to midnight – business days)

If you are deaf, or have a hearing or speech impairment, you can contact Your Call online or through the National Relay Service at https://www.accesshub.gov.au and requesting Your Call’s hotline 1300 790 228.

If you have difficulty speaking or understanding English, Your Call can be contacted through the Translating and Interpreting Service (TIS) 131 450 and asking for Your Call on 1300 790 228.

THE FOOD, NUTRITION AND DINING HOTLINE

If you are not satisfied or do not want to talk to NCCCA regarding Food, Nutrition or Dining, you can contact The Food, Nutrition and Dining Hotline on 1800 844 044.