Home Care Packages (HCP) are government-funded care packages that enable you to stay at home when your care needs increase beyond the care and assistance that we can provide under the Commonwealth Home Support Program.

Home Care Packages provide individually planned and coordinated supports and services to allow you to remain living life independently, the way you would like.  Depending on the level of Home Care Package you receive, you can get assistance with a range of different services.

The three main categories of services that home care package funds can be used for are:

  • Services to keep you well and independent – including personal care, nursing services, allied health.
  • Services to keep you safe in your home – including cleaning, home and garden maintenance and modifications, assistive technology.
  • Services to keep you connected to your community – including transport, social support services.

Home care package funds can’t be used as a general source of income for items such as day to day living expenses, mortgage repayments or rent. You can find a full list of exclusions on MyAgedCare.com.au

How does it work?

If you chose NCCCA as your provider, we will work with you to plan services, using a consumer directed care approach to make sure the supports suits your needs and goals. As everyone’s care needs are different, there are four levels of Home Care Packages with different funding amounts. These cover, basic support needs through to high care needs.

The package level assigned to you is based on your needs as assessed by the Government:

Package LevelLevel of Care Needs
Level 1Basic care needs
Level 2Low care needs
Level 3Intermediate care needs
Level 4High care needs

* These figures are rounded. 

What will it cost?

The Australian Government provides funding based on your care needs.   You may be expected to contribute to the cost of your care if you can afford it. Your contribution is made up of three types of fees:

  1. Basic daily fee
    We may ask you to pay a basic daily fee based on your home care package level.
  1. Income-tested care fee
    Some people may be required to pay an income-tested care fee. Whether you pay it, and how much of it you pay, is determined through a formal income assessment from Services Australia. If you have to pay this fee, there are annual and lifetime limits on how much you can be asked to pay.
  1. Additional fees
    Any other amount you have agreed to pay for extra care and services that wouldn’t otherwise be covered by your Home Care Package.

You can read more about the fees, caps, and how to use your package funds on the My Aged Care Home Care Package Costs and Fees Page.

To get an estimate of the fees you may be asked to pay, use the My Aged Care Home Care Fee Estimator.

If you need assistance in navigating these websites, we can assist you at our Community Support Centre at no cost to you.

Am I eligible?

Eligibility is based on your care needs as determined through a face to face assessment, but you must also be:

  • an older person who needs coordinated services to help them stay at home, or
  • a younger person with a disability, dementia or other care needs not met through other specialist services.

You will need to contact My Aged Care to schedule an assessment. The Aged Care Assessment will determine your eligibility and help to identify the types of care and services you require.

Once you have been assessed and have received your approval, we can help you set up care and support services with a simple phone call or visit to discuss your needs.

What to do next:

Step 1 – Contact NCCCA on 02 40199700 and our friendly team can help get you started

Step 2 – Register with My Aged Care for eligibility and assessment 1800 200 422 – Apply Online

Step 3 – Receive a My Aged Care letter that confirms your approved services

Step 4 – Contact NCCCA to set up a meeting to discuss your approved services and develop a personalised plan

Please see the Frequently Asked Questions on My Aged Care