Care Your Way with NCCCA

From 1 November 2025, the Australian Government’s Support at Home Program has replaced the Home Care Packages Program (HCP) and the Short Term Restorative Care Programme (STRC).

While the name has changed, our promise remains: to deliver respectful and reliable care, built around what matters most to you.

At Northern Coalfields Community Care Association (NCCCA), we’re proud to support older people across Cessnock, Kurri Kurri and the Hunter Valley to live safely and independently in their own homes.

What Is the Support at Home Program?

The Support at Home program is designed to provide in-home aged care services in a simpler, more flexible way.

It brings together existing programs (HCP and STRC) under one system to help older Australians live independently for longer.

Key features include:

  • Access to services, equipment and home modifications that match your assessed needs.
  • A classification and budget based on your needs so you can choose the right mix of support.
  • For those already on HCPs, a move into Support at Home at the same funding level from 1 November 2025.

How We Can Support You

We’re here to help with the daily things that make life easier, safer and more enjoyable – delivered by people who care.

Our Support at Home services include:

  • Personal care and assistance with daily tasks
  • Help around the home (cleaning, laundry, meals)
  • Transport to appointments and shopping
  • Social connection and companionship
  • Allied health and wellbeing support
  • Short-term restorative care to regain independence

Every service is tailored to you – your goals, preferences and schedule.

Why Choose NCCCA?

  • Local and trusted  – We’ve been caring for the Cessnock and Hunter communities for over 35 years.
  • People-first approach  – We treat you with dignity, respect and genuine care.
  • Transparent pricing  – Check our Support at Home Price List for service rates and our Support at Home Handbook for full details.
  • Quality you can rely on  – We meet the Aged Care Quality Standards and deliver safe, compliant services.
  • Easy to reach  – Friendly Care Managers who will guide you every step of the way.

How to Get Started

  1. Check your eligibility – Visit My Aged Care at www.myagedcare.gov.au or call 1800 200 422 to begin an assessment.
  2. Choose NCCCA as your provider – Once you’re approved, ask for Northern Coalfields Community Care Association as your provider.
  3. We’ll help you every step – Your Care Manager will assist in planning your services, understanding your budget and getting you started.

We’ll make it simple – it’s all about what matters to you.

Helpful Resources

Learn more about the reforms at My Aged Care’s Support at Home program page

Talk With Us

If you’d like to learn more about Support at Home or chat about your care options, our team is here to help.

Call us on (02) 4993 3100 (option 1) for a friendly conversation or email community@nccca.com.au with any questions you may have.

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